Pick & Drop Privacy Policy

The Food KAB LLC, doing business as Food KAB

Effective October 6, 2026. This policy covers the Pick and Drop app (Android and iPhone), pickanddrop.me, and the Pick & Drop pages on kabstudio.io.

1. What we collect

Your account

• Your phone number, which every account needs. We text you a sign-in code to check it is yours. If a text cannot reach you, we may email the code instead.
• Your name and email address, when you give them to us.
• If you sign in with Google or Apple, the name and email address they share with us.

Your orders

• Where we pick up, what you ask us to collect, and any photo you attach (for example a receipt or an order screen).
• Your drop-off address, unit or gate details and delivery notes, and the addresses you choose to save.
• When you want it delivered, the tip you add, what you paid, and the order's progress.
• The ratings and comments you leave, and the messages and photos you send us when you ask for help.

Payments

• Card payments are handled by Stripe (and, for some older saved cards, Square). Your card number goes straight to them. We keep the card's brand, last four digits and expiry date, and the processor's reference for it, so that you can choose a saved card.

Location

• When the app is open, it asks for your device's location. It uses it on your phone to show the city you are in. The app does not send your location to us and does not keep it. It never tracks your location in the background. If you say no, you pick your city yourself.
• We deliver to the drop-off address you give us, never to where your phone is.

Your device

• Your device type and app or browser version, and error reports when something goes wrong, so that we can fix it. When you are signed in, an error report includes your account number.
• Basic usage events, such as opening a menu or starting a checkout, and how you arrived (for example from an ad or a link). We collect these ourselves.
• If you turn on notifications, the notification token for your device.
• If you arrived through a driver's referral link, the referral code.

2. How we use it

• To collect and deliver your order, and to keep you and your driver in touch.
• To take payment, and to issue refunds.
• To send order updates and sign-in codes by text, email and notification.
• To answer you when you ask for help.
• To keep the service safe and prevent fraud.
• To fix problems and improve the service.
• To meet our legal, tax and accounting duties.

3. Who we share it with

• Your driver: your name, phone number, the pickup and drop-off details, your delivery notes and any photo you attached.
• The restaurant or store: your name and your order, so it can hand the order to your driver. On a restaurant's own ordering page (pickanddrop.me/order/…), the restaurant also sees your phone number so it can reach you about the order.
• Companies that run parts of the service for us, each for that job only:
  • Supabase: database, file storage and sign-in;
  • Vercel: website hosting;
  • Stripe and Square: payments;
  • Twilio: texts;
  • Brevo: email;
  • Google: address search, maps and routes (Google Maps), notifications (Firebase) and sign-in with Google;
  • Apple: Sign in with Apple.
• When the law requires it, or to protect someone's safety or our rights.
• A new owner of the business, if Food KAB is sold or merged. They would be bound by this policy.

We do not sell your personal information. Apart from the advertising tags on our website described below, we share it only as listed here.

4. Advertising tags on our website

Our website (pickanddrop.me and kabstudio.io) uses Google Analytics, Google Ads and the Meta (Facebook) Pixel to see which ads bring people to us. These tags may see the pages you visit and what you order. When you are signed in, they may also receive your email address or phone number in a scrambled (hashed) form, so that Google and Meta can match a visit to an ad. Our website also records the approximate city your internet connection is in.

The Pick and Drop app on Android and iPhone does not use these tags. You can limit ad tracking on the web in your browser's settings, in your Google ad settings and in your Facebook ad preferences.

5. How long we keep it

• Your account: while your account is open.
• Orders and payments: as long as tax and accounting rules require, typically seven years.
• Everything else, such as error reports and usage events: only as long as it helps us run the service.

6. Your choices

• Location: allow it or not, in the app's prompt or your phone's settings. The app works either way.
• Notifications: turn them on or off in Account → Notifications, or in your phone's settings.
• Texts: reply STOP to any text from us to stop our texts.
• Your details: see and change them in Account. Ask us for a copy of what we hold, or to correct it, using the contact details below.

7. Deleting your account

In the app, go to Account → Settings → Delete my account. It happens right away. You can also ask us to delete it. How to do that, and what we keep, is on Delete your Pick & Drop account.

8. Children

Pick & Drop is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

9. Security

Everything is sent over encrypted connections. Access to customer information is limited to the people and services that need it. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you, as the law requires.

10. Changes and contact

If we change this policy, we will post the new version here with a new effective date. If a change is important, we will also tell you in the app.

The Food KAB LLC
Text or call: (940) 255-5640
Email: admin@foodkab.com